Missed appointments
Please give us 24 hours notice during the business week to cancel or change an appointment. Missed appointments are charged to you directly, and the fee must be paid before your next visit.
Medication refills
Book your follow-up so that you see your provider before your medication runs out. Refills are not authorised without an appointment. If a visit was cancelled for a genuine emergency we will bridge your refill until the next available appointment.
Privacy in our offices
Photography, recording conversations, or similar activity in the office will result in discharge from the practice.
Financial policy
Payment of your share is due at the time of service. If your insurer requires pre-authorisation and it is not in place, you are responsible for the full fee. Because of our contracts with insurers, we are unable to provide services without charging the portion for which you are responsible.
Overpayments are held against future services unless the amount is at least $20 and you ask for a refund.
You also agree that
- You are responsible for your entire fee, and you authorise us to bill your insurer directly and receive payment for services provided.
- If your account becomes delinquent and is passed to an attorney, you are responsible for the attorney fees and court costs.
- You authorise us to send your treatment plan to your insurer and exchange information relating to your treatment.
- Ability Behavioral Health is a group of independent practitioners, and you consent to the clinicians within the group exchanging information to support your treatment.
- You may revoke this consent at any time in writing, and you may ask for copies of everything you signed.
Privacy
Your health information is disclosed only where you or your representative have authorised it; for treatment, payment or healthcare operations; where you have had the chance to agree or object; or where the law otherwise permits or requires it.